AICert® Certification Training

AICert – AI + Customer Service Certification

Upgrade your customer service skills with the AI + Customer Service course at Train Me Training Center, Bahrain’s trusted IT institute. Deliver faster, smarter, AI-powered customer experiences.

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Duration

3 Months

Batch Flexibility

Switch Anytime

Support

Trainer + Career Mentor

Language

English / Arabic

About the Course

This certification helps professionals deliver exceptional service using AI-powered tools. Learn how chatbots, sentiment analysis, automation workflows, and predictive service models improve customer satisfaction. You’ll discover how AI reduces response time, personalizes interactions, and enhances customer loyalty. Perfect for service managers and support teams aiming for next-generation CX excellence.

Who Is this course for

This course is ideal for:

What You’ll Learn

AI Chatbots & Virtual Assistants

Automated Ticketing & Service Workflows

Sentiment Analysis & Emotion Detection

Predictive Customer Satisfaction Models

Course Curriculum

Module 1: Network Basics & OSI Model

ITIL® Framework
Benefits and scope
ITIL® Framework
Benefits and scope

Accordion Item

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

Accordion Item

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

Why Choose TrainMe Training Center?

CX-Focused AI Tools

Tailored to service-driven industries.

Trainers

With Strong Customer Service Backgrounds.

Customer Interaction Simulations

Using AI response systems.

Modules Designed

For High-Volume Support Teams.

Meet Your Trainer

Certifications:

Cisco Certified Instructor, CCNP, CCNA, CompTIA+

Experience:

10+ years training across Bahrain, KSA & UAE

Past Clients:

Bahrain Telecom, ARAMEX, Govt IT Ministries

Certification

Cisco is a global leader in networking, and its certifications are trusted across the IT world. Earning your CCNA proves you can manage, troubleshoot, and support real networks. It’s more than just a qualification—it’s a powerful step forward in your tech career.

Career Paths You Can Step Into:

Real Roles This Leads To:

AI Customer Experience Manager

CX Data Analyst

Customer Service Automation Specialist

AI Helpdesk Consultant

Still in doubt?

Listen to what our students have to say.

The skill of our facilitator is truly impressive, and he conducted very engaging activities using unique and creative teaching techniques. I would love to undergo training at Trainme anytime once again for as long as they provide facilitators of this quality and caliber.

Mahmood Ahmed Jaffar

Al Aujan Group

The program was designed in such a way that the participants learned in an atmosphere of openness and relaxation. It was very effective because it maximized the learning experience.

Ruqaya Abbas Ahmed

Al Aujan Group

After graduation in 2016 with a Diploma in IT & Management, I searched for many jobs but I didn’t find any. Later on, I discovered Trainme, where I underwent training until I found the job which used my capabilities to the fullest.

Mustafa Isa

Trainee

I thoroughly enjoyed courses from here and hope to expand on my gained knowledge about making apps. The courses as well as the examples are well presented, easy to follow and engaging.

Daziy Millar

Trainee